A written expression of dissatisfaction to an ORGANISATION, requiring a response. Each WRITTEN COMPLAINT should be recorded only once, under the principal cause of complaint. A complaint which goes into writing at any stage, even if it is initiated verbally, should be treated as a WRITTEN COMPLAINT.

Note:
If a written communication contains more than one WRITTEN COMPLAINT that requires separate investigation, each should be recorded separately.

This class is also known by these names:

Context	Alias
plural	WRITTEN COMPLAINTS