The Experience of Service Questionnaire (ESQ) is a type of ASSESSMENT TOOL.
The Experience of Service Questionnaire is a 15-item, self-completion questionnaire that assesses users' views of SERVICES with respect to accessibility, humanity of care, organisation of care, and environment.
The allowed responses for each of the 12 questions in the Experience of Service Questionnaire are as follows:
- 1 - Certainly true
- 2 - Partly true
- 3 - Not true
- 99 - Don't know/Missing
The Experience of Service Questionnaire is completed by parents/carers, children and young people.
Further details about the Experience of Service Questionnaire can be found in the CHAI Experience of Service Questionnaire Handbook.
This supporting information is also known by these names:
| Context | Alias |
|---|---|
| shortname | ESQ |
| plural | Experience of Service Questionnaires |