The subject of a WRITTEN COMPLAINT of WRITTEN COMPLAINT TYPE 'Hospital and Community Health Services'.
National Codes:
| 01 | Admission, discharge and transfer arrangements |
| 02 | Aids and appliances, equipment, premises (including access) |
| 03 | Appointments, delay/cancellation (out-patients) |
| 04 | Appointments, delay/cancellation (in-patients) |
| 05 | Length of time waiting for a response, or to be seen: NHS Direct |
| 06 | Length of time waiting for a response, or to be seen: Walk in centres |
| 07 | Attitude of staff |
| 08 | All aspects of clinical treatment |
| 09 | Communication/information to PATIENTS (written and verbal) |
| 10 | Consent to treatment |
| 11 | Complaints handling |
| 12 | PATIENT's privacy and dignity |
| 13 | PATIENT's property and expenses |
| 14 | Primary Care Trust commissioning (including waiting lists) |
| 15 | Independent sector services commissioned by Primary Care Trusts |
| 16 | Independent sector services commissioned by NHS Trusts |
| 17 | Personal records (including medical and/or complaints) |
| 18 | Failure to follow agreed procedures |
| 19 | PATIENT's status, discrimination (e.g. racial, gender, age) |
| 20 | Mortuary and post mortem arrangements |
| 21 | Transport (ambulances and other) |
| 22 | Policy and commercial decisions of NHS Trusts |
| 23 | Code of openness - complaints |
| 24 | Hotel services (including food) |
| 25 | Other |
References:
KO41(a) Hospital and Community Health Services Complaints
This attribute is also known by these names:
| Context | Alias |
|---|---|
| shortname | COMPLAINT HCHS SUBJECT |
| plural | COMPLAINT HOSPITAL AND COMMUNITY HEALTH SERVICE SUBJECTS |