Contact Us

Contact our helpdesk to submit a query or request guidance relating to the content of the NHS Data Model and Dictionary.

If you would like to ask a question or make a suggestion about any aspect of the NHS Data Model and Dictionary you can do so via one of the following channels:

  • Email support.digitalservices@nhs.net
  • Access the NHS National IT Customer Support Portal:
    • NHS Mail users can log in by selecting Login with NHSmail
    • Non-NHS Mail users can log in or create an account using the Login in with a Portal account section
    • Once logged in:
      • Select Submit a Case
      • Select Standards from the left-hand menu
      • Select NHS Data Model and Dictionary Query from the Standards section
      • Complete the form and select Submit to submit a query relating to the NHS Data Model and Dictionary

  • Phone: 0300 303 5035.

Please ensure the following information is included:

  • Full name
  • Job title
  • Telephone number
  • Organisation
  • A full description of your query with a suggested resolution.

After receiving a response you will be asked to complete a customer satisfaction survey, this is your opportunity to rate the quality of the NHS Data Model and Dictionary Service and the quality of the response you received.